When a prize does not arrive after two months!

I was chosen by Toshiba Lifestyle as the winner of a microwave in their March draw on Facebook. I dm'd my details and was told it would be "shipped" the next week. After 28 days I began messaging, tagging on the original winning post but no one answered. I emailed the London office and even wrote a proper letter to them but had no reply. When it got to 2 months I contacted the ASA online. The next morning I had a message saying it would arrive the next day! I suspect the social media is done by someone overseas as the messages came at 3am! The winner on Insta contacted me and we both complained to the ASA .I would not hesitate to use them again. I contacted David Smith to thank him and close the case. I will not wait so long next time!

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Winner's Name
Loma Wood